Northeast LSP
- Global LSP
- Northeast LSP
- Midwest LSP
- Mid-Atlantic LSP
- European LSP
- Midwest State Court
- Southwest State Court
NORTHEAST LSP STREAMLINES WORKFLOW FOR BIG EFFICIENCY GAINS
Interpreter Intelligence tailored to meet unique needs
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THE NEED
This LSP was using a number of on-premise software products to run their business. Some were out of date, one was discontinued so support was no longer available, and most were general tools being used for specialized tasks. These technology issues were making it difficult for employees to do their work efficiently, which was hampering the company’s ability to grow.
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THE SOLUTION
Interpreter Intelligence worked closely with the LSP to understand their needs and configure the software to address the unique requirements of their business today, while ensuring there was flexibility for future growth. It was very important to them that they were able to build detailed interpreter profiles, and create clear communications to keep employees informed and engaged on the platform, while making it easier to onboard new employees.
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THE RESULT
Once the platform was in place, the language service provider realized a 33% efficiency gain in the time it took to invoice. Also, the LSP achieved some important savings in staffing costs, not having to replace at least one full-time employee that left during the transition to Interpreter Intelligence.